Facebook in Talks With Banks to Expand Customer Service


Facebook stated on Monday it remains in speak with deepen relate to banks and financial institutions, stating it can assist the firms improve their customer support.

The social media business said users of financial firms such as PayPal, Citibank, and American Express could connect their monetary accounts with Facebook’s Messenger and chat with a client service agent.

The Wall Street Journal had reported that Facebook had asked banks to share comprehensive monetary details about their clients, consisting of card transactions and checking-account balances.

A Facebook spokeswoman stated the company could see some monetary info from such users if they opt to opt-in, however did not utilize it for “marketing or anything else”.

” We’re not using this information beyond enabling these (customer support) kinds of experiences,” Facebook said in a declaration. “An important part of these collaborations is keeping people’s info safe and secure.”

The Journal report said Facebook over the past year has asked JPMorgan Chase, Wells Fargo & Co, Citigroup and United States Bancorp to go over potential offerings it could host for bank clients on Facebook Messenger.

“The idea is that messaging with a bank can be much better than waiting on hold over the phone,” the company said.

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